Refund policy

We accept returns of unused items within 30 days of delivery. The buyer pays shipping both ways: the original shipping cost is not refunded, and the return shipping is yours to pay.

To be eligible, an item must be unused and in the condition you received it, in its original packaging where it came in one.

To start a return, email intentionallyconfusing@gmail.com with your order number and the item you are returning, and we will reply with the return address. Please write to us before sending anything back. We recommend a tracked, insured service; we cannot be responsible for a return lost on its way to us.

Once we receive and inspect the item, we refund the item's price to your original payment method. Your bank or card company may take a few days to post it.

Damaged, defective or wrong items
Please check your order when it arrives. If anything arrived damaged or defective, or is not what you ordered, email us with a photo as soon as you can and we will make it right.

Items we cannot take back
Custom and commissioned pieces made to your order, and gift cards.

Exchanges
Return the item for a refund and place a new order for the one you want.